Frequently Asked Questions (FAQs)
You will find answers for questions that our clients ask
How long does it take to translate a diploma or transcript?
Within two business days, one business day in most cases. It may take longer if the number of pages is more than 2-3 pages.
What do you need for fast translation?
- Please state the source (from) and target (into) languages, and the number of pages.
- Make sure to enter your "exact" address when you make your payment. If you want your translation delivered t another address, let us know.
- Make sure that the copy of your document is readable. Scanning produces better copies and in color. If you don’t have a scanner, you may send gthe copies by fax by indicating your email address so that we can send you email messages.
Do I pay the same fee for translations from and into English language?
No. In most cases. The number of words in the target language is not the same. The number of words increases from 10 to 35 percent in the target language. For instance, Japanese into English is different from translating from English into Japanese as each Japanese character is one word in English. It is the number of translated words that reflect the translation efforts involved.Second, the number of words is different due to use of symbols and characters that mean more than one letter in languages such as Arabic, Korean, and Japanese to name few.
Third, typing in languages with accent marks and symbols (character-based languages) slows down the translation process.
Finally, it is the time spent for the translation that counts in addition to the additional efforts made. That’s why a translation from English into another language generally costs more.
What formats do you accept?
We accept all text formats including Microsoft Word, Microsoft Works, WordPad, Power Point, PDF, Word Perfect, and some others. We also accept image formats including GIF, JPEG, BMP, TIFF, PSD, PDD, EPS, PNG and others.
Does translation of a formatted text cost extra?
Yes, it does. Because, formatted text (tables, charts, etc.) reduces the speed of translation.
Do you need the originals of my documents?
No. We advise you not to send the original document, as it may get lost in the mail. Send us the scanned copies or send by fax.
Is my online payment by credit card safe?
Yes, it is. PayPal® is the administrator of our credit card operations and has an insurance coverage against illegal use of credit cards. Please review your rights and privileges when using PayPal.
Do you take credit card information by phone?
We do not accept credit card payment over the phone as it is not a secure way of doing business.
Who performs the translation?
We have professional translators specializing in translating diplomas, transcripts, degrees, and certificates. We carefully screen their credentials and their education and/or experience in each specific field.
Do you secure confidentiality of my documents?
Your documents are always handled in a confidential manner. We use Work Order forms to assign translation jobs to our professional translators containing provisions stating the confidential nature of the assigned material for translation. The content of your document is not disclosed to anybody other than our professional translator and the editor to review the translation for proofreading and editing, if needed.
Can you speed up the delivery process?
We try our best to complete your translation as soon as possible. That's how we have so many clients who come to us again and refer our professional translation services to their friends and relatives.
In order to speed up the delivery process, we can send your translation by a courier service (Federal Express/Overnight or UPS/Next Day Delivery) for an additional fee that we indicate in our quote. First Class Mail (irrespective to its weight) is free.
I have one more question!
Please let us know if you have any other question(s) so that we can add to this page so that our prospective clients lean more about our professional diploma and transcript translation services.
